FAQs

Candy Hype is your go-to online candy store in the UK, offering a wide range of American candy, sweets, snacks, and freeze-dried sweets. We pride ourselves on impeccable service and super-fast delivery.

Candy Hype is based in Bolton in the UK and caters to customers nationwide with our extensive online candy store.

At Candy Hype, we offer a vast selection of American candies, chocolates, crisps, snacks, and American drinks. Our simple and hassle-free ordering process, combined with same-day dispatch for orders placed before 2pm on weekdays, ensures you receive your treats quickly. We also maintain close partnerships with top manufacturers to ensure the highest quality.

Ordering from Candy Hype’s American sweet shop online is simple! Browse our extensive selection of American sweets, snacks, and freeze-dried candy, add your desired items to your cart, and proceed to checkout. Our intuitive ordering process ensures a smooth and hassle-free experience.

Orders placed before 2pm on weekdays qualify for same-day dispatch. Orders made on weekends or public holidays will be dispatched on the next working day.

With our streamline delivery process, you can expect to receive your American snacks promptly. For weekday orders placed before 2pm, same-day dispatch ensures quick delivery. Orders made on weekends or public holidays will be dispatched on the next working day.

Currently, Candy Hype delivers within the UK only. We are working towards expanding our delivery options in the future.

If you receive damaged perishable goods, such as American sweets or freeze-dried sweets, you may be eligible for a refund or replacement. You must notify us within 3 days of receiving the order and provide clear photographic evidence of the damaged goods. Please ensure you have followed any provided storage instructions for the perishable item.

To request a refund, contact our customer support team at Support@candyhype.com within 3 days of receiving your order and provide clear photographic evidence of the damaged goods. Our team will review the evidence and, if eligible, you may choose between a return or a replacement. Refunds are processed within 5 working days of approval.

Returns for non-damaged perishable goods are not accepted. We only offer refunds or replacements for items that are damaged. Please note American chocolates may melt in transit, although every care is taken in packaging there is little we can do to affect this, we can only advise that you place the chocolates in a cool place to re-harden, melting should not affect the chocolate in taste or quality.

Candy Hype offers a wide range of American candy, sweets, crisps, chocolates, snacks, drinks, and freeze-dried sweets. Our selection includes classic American drink favourites, hard-to-find American chocolates brought to the UK, and special edition items, all available online for UK customers.

Yes, we periodically offer special edition products, such as the limited-edition Prime drink bottles. Keep an eye on our online candy shop for the latest releases.

We occasionally offer special deals and promotions. Sign up for our newsletter and follow us on social media to stay updated on the latest offers.

If you have any questions or concerns, you can reach our customer support team at Support@candyhype.com. We’re here to help!

Our customer support team is available Monday to Friday from 9am to 5pm. We strive to respond to all inquiries as quickly as possible.